TERMS AND CONDITIONS:
-
Bookings and confirmations
All bookings are made with polish travel adventure and are subject to these conditions. No contract exists until polish travel adventure has received a signed booking and the client has received polish travel adventure's confirmation.
-
Changes and cancellations
Changes and cancellations of bookings received by polish travel adventure prior to commencement of services will involve no costs to the ordering party if they are made no later than:
- 45 days for groups
- 15 days for individual travels, programs on request or transportation services
-
Payment
Full payment for services ordered should reach polish travel adventure not later than:
- 30 days before for groups
- 15 days before for individual travel, programs on request or transportation services.
-
Other conditions regarding group travel
A group is formed by a minimum of 10 persons participating in same services; minimum service - polish travel adventure guide.
-
Child Discounts
Children under 4 years of age are granted free participation in group arrangements unless they get a separate bed and meals. Children of 4-12 years are granted a 25% discount on hotel services or on the price of a group program. Children are not granted any other discount. The number of children with discount fare should be notified to polish travel adventure prior to the beginning of the tour.
-
Complaints and responsibilities
In the case of a complaint it should be advised to the polish travel adventure guide in writing during the tour. The guide is there to help and may well be able to settle the problem to the customer's satisfaction at that time. If the client is not satisfied, then the client should notify polish travel adventure of their complaint in writing within 30 days.
polish travel adventure will not be liable for any losses or additional expenses due to social and political situation, weather conditions and/or events beyond polish travel adventure's control.
